Contact Us

Contact the Store

For practical purposes when ordering from rtic, support is available by email at support@icepacklane.shop and by telephone at 512-306-5650; additionally, the team can help with products, checkout, shipping, cancellation, returns, refunds, and privacy rights.

Information to Include

To state the position of rtic precisely, return parcels require prior authorization plus a prepaid label or another no-cost arrangement; for completeness, including the order number helps the team identify a purchase promptly.

Business-Hour Schedule

Customers dealing with rtic should understand that after-hours inquiries are handled when the following business period begins; additionally, the support schedule is Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles.

Business and Return Location

Under this policy at rtic, the store's physical business location is 2446 Short St, Baytown, Texas, 77521, United States; for completeness, the same location serves as the standard authorized-return address except when written directions state otherwise.

Responsible Store Information

Under this policy at rtic, the published contact email is support@icepacklane.shop; for completeness, telephone support is available through 512-306-5650; additionally, the responsible brand and store name is rtic; additionally, the merchant location and standard authorized-return address is 2446 Short St, Baytown, Texas, 77521, United States.