Payment Policy

How Refunds Are Sent

For practical purposes when ordering from rtic, the store submits an approved refund to the original payment method no later than 5-10 business days after approval; as a related safeguard, the customer's financial institution controls the final account-posting timeline.

Billing Accuracy and Fraud Review

rtic applies the following customer standard: an order may be reviewed, held, or cancelled if authorization fails or fraud screening identifies material risk; at the same time, the person ordering is responsible for complete and accurate billing information.

Currency Used for Orders

For transparency, rtic records that the storefront uses USD for product prices, checkout charges, and refunds; at the same time, a card issuer may separately apply its own conversion or account terms.

Authorization and Card Security

rtic applies the following customer standard: Shopify and approved processors handle card information through protected payment systems; additionally, payment approval and any temporary authorization hold are determined by the relevant issuer; complete card credentials are not kept in the merchant's ordinary store records.

Applicable Sales Taxes

To state the position of rtic precisely, checkout applies tax when governing law requires the merchant to collect it; at the same time, no fixed promise of tax-free purchasing is made.

About Credit/Debit Card

For transparency, rtic records that the checkout can accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; at the same time, checkout shows the payment choices available for the transaction.

Responsible Store Information

Under this policy at rtic, the complete physical address, also used for approved returns unless written instructions say otherwise, is 2446 Short St, Baytown, Texas, 77521, United States; the store telephone number is 512-306-5650; additionally, the responsible brand and store name is rtic; where relevant, customer correspondence may be sent to support@icepacklane.shop.