Refund Policy

Before and After Dispatch

For transparency, rtic records that cancellation requests are accepted while the order remains unshipped; at the same time, once dispatch occurs, the return and refund process in this policy applies.

Default Return Destination

As part of the service commitment made by rtic, a different destination is used only when the store provides specific written return instructions; as a related safeguard, the default return address is 2446 Short St, Baytown, Texas, 77521, United States.

How to Request a Return

The customer-facing practice followed by rtic is that customers should first contact support@icepacklane.shop or 512-306-5650; where relevant, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; at the same time, items must not be sent until return authorization has been issued.

Return Shipping Responsibility

In administering this policy, rtic confirms that the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged; where relevant, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming.

Your 30-Day Choice

For transparency, rtic records that the same 30-day window is available for exchanges; where relevant, a no-reason return may be requested within 30 days after the customer receives the order.

When Approved Funds Are Returned

The documented approach of rtic is as follows: returned merchandise is inspected when it reaches the authorized return location; for completeness, a bank or card issuer may need additional time to post the credit; at the same time, once approved, the refund is issued to the original payment method within 5-10 business days.

Items Outside the Voluntary Return Program

For customers shopping with rtic, the governing rule is clear: customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program; as a related safeguard, legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available.

How to Reach the Merchant

In administering this policy, rtic confirms that the merchant location and standard authorized-return address is 2446 Short St, Baytown, Texas, 77521, United States; for completeness, the published contact email is support@icepacklane.shop; as a related safeguard, the store telephone number is 512-306-5650; additionally, this website is operated for customers by rtic.